YouTube not working? Check out the solutions to common problems with YouTube

youtube inside app logo

Update: March 25, 2022 (3:35 AM ET): YouTube appears to be unavailable in several parts of the world. Reports on Downdetector and Twitter suggest that videos are not loading in the YouTube app for many people. However, the web version of YouTube seems to work fine.

The YouTube team has also responded to complaints on Twitter by saying they are aware of the issue and are investigating.

We’ve seen similar reports where viewers can’t load YouTube videos, but we’re already investigating.

If you’re having trouble with YouTube, rest assured you’re not alone. You can try some of the tips below to make YouTube work again.

Original article: YouTube is the largest online video platform in the world, with over 2.3 billion monthly active users. YouTube is not working and that means a problem for most of us, so what do you do if you find yourself in this situation? Here are some things you can try on your Android and Windows devices.

Editor’s Note: Some of the instructions in this article were generated using a Pixel 4a with 5G running Android 12 and a custom PC running Windows 11. Please note that the steps may vary slightly depending on the device you are using.

Find out if YouTube is offline

Edgar Cervantes / Android Authority

While it’s not very common, YouTube can sometimes go offline. This is the first thing to check. There’s no easy way to check if YouTube’s servers are down, but we recommend a few methods.

You can get the information straight from the horse’s mouth by going to the official YouTube Twitter account† There is a good chance that a malfunction will be reported there.

We also like to recommend Down Detector, a website where people can report problems if YouTube isn’t working. The site is almost always spot on and even includes a live map to see if there are any local outages.

If YouTube isn’t available, there’s nothing you can do but wait.

Close and reopen the app or website

Simply closing and reopening the YouTube app often fixes local issues or bugs. If you’re using a computer, you can close the tab or browser and try opening YouTube again.

Check for updates

Edgar Cervantes / Android Authority

Running older versions of an app is usually not a problem, but it can sometimes cause conflicts. This is especially true with more extensive updates or upgrades that contain changes on the server side. Make sure you are using the latest version of the app.

More: Updating Android apps

It can also help to see if everything else has been updated. Check if there are any updates available for your browser (if you are using them). If you’re using an Android device, check for updates.

How to Check for Android Updates:

Open the Settings app. Go to System. Tap System Update. Select Check for update. Follow the instructions if an update is available.

Restart your device

It’s always the first troubleshooting solution we recommend! A simple reboot can magically get everything going for reasons we don’t quite understand. It may seem crazy, but it’s worth a try! Press and hold the power button and select Power off when the option appears.

Check your internet connection

Edgar Cervantes / Android Authority

There is a chance that the culprit is your internet connection! You can test other apps that require an internet connection to work and see if they work. Open the browser and Google everything. If nothing else is working properly, you may be offline.

Check if your Wi-Fi is turned on or if you may have accidentally turned on airplane mode. Those using Wi-Fi or LAN should look at the router and see if it is connected. Do other devices work? Try restarting the router. There is usually a dedicated button, but unplugging and plugging the router back in will also work.

Also: These are the best WiFi routers you can find

If you’re using mobile data, you might want to see if your data connection is turned on:

Open the Settings app. Go to Network & Internet. Select SIM cards. Turn on Mobile data. If you’re outside of your country or network coverage, turn on roaming as well (you may incur additional charges).

Clear the cache and data of the app

Hadlee Simons / Android Authority

The next solution in this list is to clear YouTube’s cache and data. The former deletes temporary data while the latter deletes all app data including various settings. This can help because sometimes data and settings get corrupted, or because bugs mess things up. Clearing everything will reset the app or browser and allow you to clean.

Read: Gary explains cache memory

Clear cache on Android:

Open the Settings app. Go to Apps. Find and tap the YouTube app under See all apps. Tap Storage & Cache. Press Clear cache. You can also select Clear Storage for a clean boot.

Clear the cache in Chrome for Windows:

Open Chrome on your Windows computer. Click the 3 dots menu button in the top right corner. Go to Settings. Select Security & Privacy in the left column. Choose Clear browsing data. Check the boxes to select what you want to delete. I like to clear things up when there are serious problems. Select Always in the Time Range. Press Clear data.

Sync your date and time

It may seem strange, but the date and time settings could be one reason why YouTube isn’t working. Google’s servers can have problems syncing with them if you don’t set them up correctly.

Sync date and time on Android:

Open the Settings app. Tap System. Go to Date & time. Turn on Set time automatically. Turn on Set time zone automatically. Check Use location to set time zone.

To sync date and time on Windows:

Open the Settings app. Go to Time & Language. Select Date & Time in the left column. Turn on Set time automatically. Turn on Set time zone automatically.

Is the network blocking YouTube?

Edgar Cervantes / Android Authority

Sometimes there are network restrictions on YouTube and other services. This is common to see when using the internet from schools, libraries, or other places where administrators don’t want you to watch random cat videos. It can also be the result of careful parents limiting their children’s YouTube activity.

Talk to the network administrator and ask if there are any YouTube restrictions. The only solution to this problem would be to ask the administrator to allow YouTube access. You can also switch to data or use another available network.

Update your GPU drivers

Edgar Cervantes / Android Authority

If you’re using YouTube on a computer and you’re having trouble with YouTube not working, there’s a chance you may have compatibility issues with the Graphics Processing Unit (GPU). Try updating the drivers and see if that helps. Please note that this solution only works for computer users. Skip this section if you are not using a computer.

How to Update Your GPU Drivers on Windows:

In the Windows search bar, type Device Manager and open the app. Expand the section labeled Display adapters. Right click on your GPU. Select Update driver. Click Search for drivers automatically. Let the computer do its job and follow the instructions.

Next: Find the best laptops here

Disable hardware acceleration

Have you ever gotten a black or green screen while playing a YouTube video? The problem can be annoying, especially if you can’t find a cause or solution. This is usually due to hardware acceleration compatibility issues. Try turning it off.

To disable hardware acceleration in Chrome for Windows:

Open Chrome on your computer. Click the three-dot menu button in the top right corner. Select Settings. Expand the Advanced section. Go to System. Uncheck Use hardware acceleration when available.

YouTube not working after trying all these solutions? Maybe it’s time to take your business to YouTube. YouTube has a help center, so ask for help if you really can’t get the service to work properly.


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