Vehicle registration can now be done digitally in New South Wales

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The New South Wales government will now allow drivers to digitally register their vehicles, said Victor Dominello, Minister for Customer Service and Digital Government.

According to Dominello, the new digital service was created because about 16% of registrations in the state were not renewed on time because paperwork was damaged and misplaced.

The digital service will work by allowing vehicle owners to choose to receive electronic reminders about renewing their registration. It also gives vehicle owners access to a digital copy of their registration. The service will be available through a MyServiceNSW account.

Customers who sign up will receive email reminders six and two weeks before their registration expires and one day after, in their MyServiceNSW account and by push notifications in the Service NSW app.

Metropolitan Roads Minister Natalie Ward said the service would save drivers time and help reduce the 7.2 million paper renewals sent each year by Transport for NSW.

“This service has been tested on more than 1,000 vehicles and has seen great success, with 95 percent of drivers giving the opt-in process a thumbs up,” Ward said.

The transition to digital has been high on the state’s agenda, with the New South Wales government announcing in November that it was beginning work on a new government approach to digital identity aimed at giving customers the ability to use digital credentials for various licenses, certifications, qualifications and eligibility documents.

The digital renewal of vehicle registrations was part of this work.

“The new digital services will be faster, more convenient and cheaper to use than paper or physical alternatives and will be less prone to forgery, misplacement or theft than physical documents,” Dominello said at the time.

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