Canceling an order on eBay

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Mistakes happen. Fortunately, eBay has a one-hour grace period for buyers or sellers to cancel an order if they had no intention of buying or selling an item. Once that hour is up, however, it’s up to the seller and buyer to negotiate a solution. Here’s how to cancel an order on eBay.

Read more: How to cancel an Amazon order

FAST ANSWER

To cancel an order on eBay, select More actions on the item and choose Cancel order.

IMPORTANT SECTIONS

Want to cancel an order on eBay within the first hour?

When you make an offer or buy an eBay item, you are committing to that purchase. Likewise, sellers are required to complete the sale when a buyer makes a purchase. However, there is a chance to cancel an order in the event of an accident.

For buyers:

If you want to cancel an order, it’s good practice to notify the seller as soon as possible. Please also note that if your order contains more than one item, the entire order must be canceled.

If you made your purchase in the last hour and the seller hasn’t shipped the order yet, you can request a cancellation. If the seller has already sent you the item, you can’t cancel it.

Navigate to your purchase history and find the order you want to cancel. Open the More actions drop-down menu and select Ask to cancel this order.

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Then select a reason for canceling the order to let the seller know why, and click Submit.

Adam Birney / Android Authority

After that, the seller has three days to respond to your request. If they still haven’t responded and you haven’t paid yet, eBay will automatically cancel the order. If you paid and the seller does not respond, they are responsible for shipping the item.

For sellers

Sometimes sellers sell the item on another platform or accidentally damage the item. In such cases, the seller can cancel the order so eBay will notify the buyer and, if they’ve already paid, get their money back.

In the Seller Hub, go to Orders. You can also go to My eBay and select Sold. Find the order you want to cancel, open the drop-down menu next to it marked with a small arrow and select Cancel order.

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Choose a reason for the cancellation, then select Submit to finish.

Adam Birney / Android Authority

Cancel an eBay order after an hour?

eBay will send you an email confirmation when you’ve bought or sold an item. If you missed that or changed your mind after an hour, canceling an order is a bit more difficult, but not impossible.

For buyers:

If it’s been more than an hour since your purchase, you’ll need to contact the seller and ask them to cancel the purchase. To do this, go to Purchase History and find the order you want to cancel. Select the More actions drop-down menu and select Contact seller.

Adam Birney / Android Authority

From there, choose Request to cancel this order under topics. Write a message explaining to the seller why you need to cancel and select Submit to submit your request.

For sellers

Sellers can cancel an order on eBay up to 30 days after a sale, even if your buyer has already paid. However, keep in mind that if you cancel an order, you may get a transaction error that will affect your seller’s level of performance.

In the Seller Hub, go to Orders. You can also go to My eBay and select Sold. Find the order you want to cancel and select Cancel order under More actions. Choose a reason for the cancellation, then select Submit to finish.

Adam Birney / Android Authority

When you cancel an order, the full amount is automatically refunded. If the buyer doesn’t receive their refund within 10 days of the cancellation date, they can open an eBay Money Back Guarantee request and you can refund them that way.

Read more: Is PayPal safe? Everything you need to know

Frequently Asked Questions

Can eBay buyers cancel orders after payment?

To cancel an order after payment, buyers must contact the seller to request a refund.

Can I cancel an eBay order after it has shipped?

No, you cannot cancel an order once it has been shipped.

Can you provide feedback on a canceled order on eBay?

If a buyer successfully cancels an order, they will not be able to leave feedback for the seller.

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