Asrock will send you a replacement motherboard if you can’t get the stickers out of your DIMM sockets

2022 10 01 image

WTF?! It all started with a Reddit post, as these things often do. Redditors shared some gory photos of an Asrock X670E Steel Legend with bits of a sticker stuck to the inside of the memory slots, and commentators quickly came to the horrifying realization that Asrock decorated their motherboards with a sticker that crippled them.

The sticker (pictured below) is a warning in the guise of an installation guide. It has some tables indicating where to install the memory, a note warning that the first boot after a CMOS reset can take a while, and another table showing the boot times associated with different memory capacities – up to 400 seconds or six and half a minute for four 32GB sticks.

In a thread about the issue, the enthusiastic Redditor u/PalmMallMars suggested that the sticker was there to prevent users from taking the motherboard back to the store for a replacement, believing it to be defective due to the long boot times. Instead, users replace the board because they cannot remove the sticker without leaving residue in the DIMM slots.

Last week, the first pictures of the sticker disintegrating into the boards (masthead) sparked outrage among r/AMD and other hardware subreddits, as the sticker sticks directly to the DIMM slots. If it ruptures, it can leave a residue that partially blocks the interface between the memory sticks and the motherboard. It also looks horrific.

The good news is that the problem is small in scope. Asrock announced last month that it had resolved the long boot time issue with the help of AMD and was going to implement an updated BIOS into the assembly line. Boards with the updated BIOS don’t need the warning and don’t have the sticker, so it’s only the first few that shipped that do.

If you do have the sticker and you don’t want or can’t send your board in for replacement, there are ways to remove the sticker residue yourself. If the sticker is still on the board, heat it with a hair dryer first, then try peeling it off with something plastic, such as an old gift card. If the sticker has fallen apart, the hair dryer and some patience are probably still the best choice. You can also try cotton swabs dipped in non-conductive detergents at your own risk.

However, since Asrock has no problem replacing the motherboard for you, you might as well take up the offer. You can return the board to where you brought it and say there is a problem with the memory slots.

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